SHIPPING & RETURNS

SHIPPING POLICY

PRG Outdoor offers free FedEx Home Delivery shipping on all orders in the contiguous United States. 

SHIPPING OPTIONS 

Orders placed before 2:00 pm CT will be shipped the same day.

FedEx Home Delivery Shipping - FREE 

FedEx Overnight 

SHIPPING HOLIDAYS

PRG Outdoor and FedEx will not be shipping or delivering on the following dates in 2021.

New Year's Day - January 1, 2021

Easter Sunday - April 4, 2021

Memorial Day - May 31, 2021

Independence Day - July 4, 2021

Labor Day - September 6, 2021

Thanksgiving Day - November 25, 2021

Christmas Day - December 25, 2021

New Year's Day - January 1, 2022

 

RETURN POLICY

Our hope is that you love your PRG Outdoor products, but if you are not satisfied with your purchase, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it in, undamaged and in its original packaging. 

To start a return, fill out our return form here. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Customers are responsible for return shipping costs. Original shipping costs, if any, are not eligible for refund. 

Feel free to contact us for any return questions at support@prgoutdoor.com.


DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCHANGES 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund too.